Terms & Conditions

The Terms and Conditions (T&C) mentioned herein along with the Privacy Policy, forms an Agreement governing our relationship with regard to the use of S V COMMUNICATIONS website (the “Website) and the services provided by S V COMMUNICATIONS (the “Services”) . By accessing or using the Website and Services, you agree to be bound by these terms and conditions. You are advised to regularly check for any amendments or updates to the terms and conditions herein. These Terms & Conditions may be periodically updated, modified or changed by S V COMMUNICATIONS, at its sole discretion. It is your responsibility to regularly review these Terms & Conditions to remain in compliance with them. Your use of the Website following any modifications to the Terms and Conditions shall indicate your acceptance of such modifications and your agreement to be governed by such modifications.

Sharing and Disclosure of Personal Information

The connection should be used for the purpose of subscription and the Customer cannot use the services for any other purposes. At the discretion of the Company, the Customer may be permitted to change the Plan under which he/she/they have obtained the Service at such additional cost which company may decide; subject however that such change may not be made in middle of a billing cycle.

The Company shall allot usernames/email ids on a first come first services basis. : E-mail service provided by the Company is free and on best effort basis. Company reserves the right to make it chargeable in future. Also company is not making any commitment regarding quality of email services. Payment can be made by way of A/c Payee cheque/Online/DD or Pay Order drawn on any local bank in favour of “Uone Broadband and Digital TV”. Payment must be made on or before the due date failing which the Company shall be entitled to charge interest at the rate 18% per annum or prevailing market rate of interest, if higher, on all the outstanding charges from the due date and in addition shall be entitled to discontinue/suspend the Services, without notice, at its sole discretion, The Company shall have the right to adjust any security deposit paid by the Customer against such outstanding amounts, in the event of such adjustment the Customer shall restore the security deposit to the specified amount within 3 days, such that the security deposit at all times is maintained.

However, the customer can get the services reactivated, by subscribing to any applicable Renewal Pack. In case customer opts for termination of services, s/he has to submit a formal written termination request to YOU Broadband India Limited. Modem Deposit, if any, would be refunded after adjusting outstanding, if any, from the customer, after modem is returned. Refund will be made only by cheque/NEFT, irrespective of mode of collection, in favour of the subscriber’s name as per the Company’s records. Subscription fee & one-time payments, including installation charges and Modem Rental if any, will not be refunded in any case. No interest will be payable by company on any amount of refund.

You can opt out of receiving our marketing and promotional emails. To stop receiving our marketing and promotional emails, please email info@svcommmunications.in. It may take about 5 days to process your request. Even if you opt out of getting marketing and promotional messages, we will still be sending you transactional messages through email and SMS about your payments for our services.

The Company may update this policy and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer

This Site has high security to protect against the loss, misuse, and alteration of the Information that is submitted to S V COMMUNICATIONS and has its control. Some information may be send to you by email. Also Users’ communications through the Site are, in maximum cases, viewed only by you and anyone to whom you address your message. We may need to review or monitor your email and other communications as may be required by law. Thus, you should not expect to have a right to privacy in any of your communications.