Check the Terms and Conditions

Review the broadband provider's cancellation policy, which can be found in the service agreement or on their website. Look for details about: Cancellation fees: Some providers may charge a fee for early termination. Refund eligibility: Understand whether you're entitled to a refund for unused services.

Initiate Cancellation

Contact the provider's customer service through: Phone Email Online portal Provide account details and the reason for cancellation. Request confirmation of cancellation in writing for your records.

Queries and Complaints: We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact info@svcommmunications.in Email Opt-Out: You can opt out of receiving our marketing and promotional emails. To stop receiving our marketing and promotional emails, please email info@svcommmunications.in. It may take about 5 days to process your request. Even if you opt out of getting marketing and promotional messages, we will still be sending you transactional messages through email and SMS about your payments for our services.

If you are eligible for a refund (e.g., prepaid for a period of service you won’t use), explicitly request it during cancellation. Provide details like: Payment method used Proof of payment Ask for a timeline for the refund process.

Monitor your account or payment method for the refund. Follow up with the provider if the refund isn't processed within the promised timeline.

If the provider delays or denies the refund unfairly, escalate the issue: File a complaint with the provider’s grievance cell. Reach out to a consumer protection authority or ombudsman in your region.

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